Your Cleaning Questions,
Answered

We provide Residential, Commercial, Deep Cleaning, Move-In/Move-Out, Post-Construction, Market-Ready, Office Cleaning & Janitorial services. If it needs cleaning, chances are — we do it!

Yes! We arrive fully equipped with high-grade, professional tools and eco-friendly products. You don't have to worry about a thing — we bring everything needed for a spotless clean.

Absolutely. We prioritize non-toxic, environmentally friendly cleaning solutions that are safe for your family, pets, and the planet.

Not at all! Many of our clients provide access instructions and come back to a spotless space. We're bonded, insured, and background-checked for your peace of mind.

Yes — True Cleaning Experts is fully insured, bonded, and all cleaners are thoroughly background checked.

Both, it depends! Each cleaner is fully trained to handle your cleaning solo and/or with a team, with precision and professionalism.

We do. Every cleaner undergoes comprehensive background checks and screening before joining the team. Your home or office is in trusted hands.

Absolutely. Many of our clients provide garage codes, lockboxes, or spare keys. All staff are insured, bonded, and background-checked. Your security is our priority.

Pricing depends on the service type, home/business size, and level of cleaning required. We offer one-time cleans and long-term packages.

Yes! All estimates are 100% free — no pressure, no strings attached.

We accept credit/debit cards, digital payments, & custom methods for commercial clients. Payment is due upon service completion unless otherwise arranged.

Yes! We offer 6-month and 12-month cleaning packages at discounted hourly rates. We also run seasonal specials — ask us what's currently available!

Never. We pride ourselves on transparency. All costs are disclosed upfront, and we never tack on surprise charges.

No contract is required for most services. If you're booking a recurring plan, we'll outline expectations in a service agreement for clarity and consistency.

Easy! You can request an estimate online or call / text us at 832-925-3800

We recommend booking at least 3–5 days in advance, especially for deep cleans or move-in/move-out jobs. However, we may have last-minute openings — don't hesitate to ask!

Yes! Weekly, bi-weekly, and monthly recurring services are available and can be customized to your needs.

Simply call, text, or log into your client portal. Give us at least 24 hours' notice, and we'll gladly reschedule with no penalty.

Dusting, vacuuming, sweeping, mopping, bathroom and kitchen sanitization, surfaces, mirrors, trash removal — and more. Every clean includes attention to detail and personalization for your space.

A deep clean targets overlooked areas like baseboards, vents, inside appliances, behind furniture, and more. It's perfect for first-time cleans, spring cleaning, or special occasions. Regular cleaning maintains that freshness on a recurring basis.

These are considered add-ons and can be included upon request. Let us know what you need during the estimate process.

Absolutely. We personalize every clean. Just tell us what's most important, and we'll prioritize accordingly.

Of course! We love pets. Please let us know ahead of time so we can note it on your file. We just ask that pets are safely secured during service.

Absolutely! We specialize in pet-friendly cleaning with high-powered vacuums for pet hair removal and odor-neutralizing products that are safe for your furry family members. We'll tackle pet hair on furniture, carpets, and hard-to-reach areas.

We offer basic tidying as an optional add-on. Additional services must be requested during booking to ensure time is scheduled appropriately.

This depends on lifestyle and household size. Weekly or bi-weekly is ideal for maintenance. Monthly cleans work well for low-traffic homes. We'll help you choose the best schedule.

Seasonal cleans include deeper tasks like ceiling fan dusting, baseboard scrubbing, and behind-furniture work. Book early — these time slots fill fast!

We've got you covered! Our event cleanups include trash removal, dish cleanup, bathroom refreshes, and restoring your home to pre-party condition.

Yes. During the estimate, let us know your priorities, concerns, or special requests — and we'll build your service around them.

Yes, we clean offices, retail spaces, warehouses, and other commercial facilities — including regular janitorial services. For commercial spaces, we also offer exterior building washing, fleet washing, equipment & machinery cleaning, and concrete & surface cleaning. We are pressure wash capable through our partner.

Yes! We offer flexible scheduling to minimize disruption to your business operations.

We sure do. Our commercial services are fully customizable. Contact us for a walk-through or proposal.

Yes — every cleaner is HIGHLY trained in our proprietary BeeSwift Cleaning System to ensure consistency, quality, and efficiency.

If you're on a recurring schedule, we do our best to assign the same cleaner for consistency and trust!

It's our signature method for delivering fast, consistent, and high-quality cleans every time. Designed for both homes and commercial spaces — it's the gold standard of clean.

We treat your space with utmost care, but if something happens, we'll make it right. We carry full liability insurance and offer a 100% satisfaction guarantee.

True Cleaning Experts is Houston's top-rated home cleaning service with over 6,000 satisfied customers and 5-star reviews. We serve the entire Greater Houston area including North Houston, East Houston, Central Houston and surrounding communities. Our experienced, background-checked team provides residential, deep cleaning, move-out, and specialty cleaning services.

True Cleaning Experts offers same-day cleaning services throughout Houston! Call us at 832-925-3800 before 2 PM for potential same-day availability. We're available 24/7 for emergency cleaning situations and always strive to accommodate urgent requests when possible.

True Cleaning Experts is available 24/7 for bookings and emergency services! Our regular cleaning hours are Monday-Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 4:00 PM. You can book online anytime at truecleaningexperts.com or call 832-925-3800.

True Cleaning Experts offers the best value in Houston with competitive rates starting at $149 for standard cleans. We provide transparent pricing with no hidden fees, discounts for recurring service, and a 100% satisfaction guarantee. Get your free estimate online in 60 seconds!

True Cleaning Experts is Houston's highest-rated maid service with 5-star reviews from over 6,000 customers. We're a woman-owned, family-operated business serving Houston since 2016, fully insured and bonded with background-checked cleaners. Our Lifetime Re-Clean Guarantee sets us apart from competitors.

Yes! True Cleaning Experts uses eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. We can accommodate specific requests for green cleaning products and fragrance-free options. All our products are EPA Safer Choice certified when possible.

Absolutely! True Cleaning Experts specializes in pet-safe cleaning throughout Houston. We use non-toxic, pet-friendly products and can work around your pets' schedules. Our cleaners are experienced with pets and will ensure your furry family members are comfortable during the cleaning process.

Standard cleaning includes all visible surfaces, floors, bathrooms, kitchen counters, and trash removal. Deep cleaning adds inside appliances, baseboards, light fixtures, detailed bathroom grout cleaning, and behind/under furniture. Deep cleans take 2-3x longer but provide a thorough foundation for regular maintenance.

We clean all main living areas including kitchens, bathrooms, bedrooms, living rooms, dining rooms, and hallways. This includes surfaces, floors, fixtures, and detailed attention to high-touch areas like doorknobs and light switches.

Interior appliance cleaning (ovens, refrigerators, cabinets) is available as an add-on service. We include exterior appliance cleaning in our standard service. Interior cleaning requires extra time and specialized products, so it's priced separately.

We can accommodate special requests like dishes and bed-making for an additional fee. Our focus is professional cleaning and we're happy to discuss your specific needs.

Yes! We arrive fully equipped with high-grade, professional tools and eco-friendly products. You don't have to worry about a thing — we bring everything needed for a spotless clean, including vacuums, mops, microfiber cloths, and all cleaning solutions.

Absolutely! If you have specific product preferences due to allergies, sensitivities, or personal choice, we're happy to use products you provide. Just let us know in advance so our team can plan accordingly.

Yes! All True Cleaning Experts team members undergo thorough background checks, professional training, and we carry full liability insurance and bonding. Your safety and peace of mind are our top priorities.

We offer a 100% Satisfaction Guarantee with our Lifetime Re-Clean Guarantee. If you're not completely happy with any aspect of your cleaning, we'll return within 24 hours to make it right at no extra charge.

While extremely rare, if any accidental damage occurs, we're fully insured and will make it right immediately. We treat your home with the utmost care and have protocols in place to prevent any issues.

Yes! We use eco-friendly, non-toxic products that are safe for babies, pets, and people with allergies. All our products are EPA Safer Choice certified when possible, and we can accommodate specific sensitivities or fragrance-free requests.

We take security seriously with strict key management protocols, background-checked staff, and secure key storage systems. Entry codes are encrypted and access is limited to your assigned team members only.

Tipping is appreciated but never required! If you're happy with the service, a tip of 10-20% or $10-20 per cleaner is standard, but your satisfaction and positive review mean the most to us.

Yes! True Cleaning Experts specializes in eco-friendly cleaning with non-toxic, biodegradable products. We offer fragrance-free options and can accommodate specific environmental or health sensitivities.

Yes, we prioritize EPA Safer Choice certified products whenever possible. Our product selection focuses on environmental safety, human health, and cleaning effectiveness without compromising quality.

Yes! Our professional-grade vacuums feature HEPA filtration to capture allergens, dust mites, and microscopic particles. This is especially beneficial for customers with allergies or respiratory sensitivities.

Absolutely! We can customize our product selection to avoid specific ingredients like fragrances, dyes, or certain chemicals. Just inform us of any sensitivities when booking, and we'll ensure appropriate products are used.

Our move-out cleaning includes everything needed to meet landlord requirements: deep cleaning of all rooms, detailed appliance cleaning, baseboard and trim cleaning, light fixture cleaning, and removal of all debris. We provide a cleaning checklist for your landlord.

We recommend booking 1-2 weeks in advance, especially during peak moving seasons (summer months and month-ends). However, we often accommodate last-minute requests and offer same-day service when possible.

Yes! We're experienced with standard landlord and HOA requirements. Bring us your move-out checklist, and we'll ensure every item is addressed to help you get your full deposit back.

Yes! We specialize in short-term rental turnovers with quick, thorough cleaning between guests. We can coordinate with your booking schedule and provide same-day service for back-to-back bookings.

Absolutely! We understand the tight timelines of short-term rentals and can coordinate our schedule with your guest check-out and check-in times to ensure seamless turnovers.

A deep clean is 2-3x more detailed, including inside appliances, baseboards, light fixtures, detailed grout cleaning, and behind/under furniture. Standard cleaning focuses on visible surfaces and regular maintenance. Deep cleans are perfect for first-time service or seasonal refresh.

Yes! We specialize in post-construction cleanup including fine dust removal, debris clearing, and detailed cleaning of all surfaces. We use specialized equipment and techniques to handle construction residue safely and thoroughly.

Absolutely! Our team is experienced with heavy-duty kitchen cleaning including degreasing range hoods, backsplashes, and appliances. We use commercial-grade degreasers and techniques to restore your kitchen to pristine condition.

Yes! We specialize in bathroom restoration including hard water stain removal, soap scum elimination, and grout cleaning. We use professional-grade products and techniques to restore shine to glass and tile surfaces.

Blot immediately with a clean cloth, don't rub. Mix 1 part white vinegar with 2 parts water, spray lightly, blot again. For stubborn stains, sprinkle salt or baking soda, let sit 10 minutes, then vacuum. For valuable carpets, call True Cleaning Experts for professional treatment.

Blot excess moisture, then saturate with enzyme cleaner specifically for pet odors. Let sit 15 minutes, blot, rinse with water, and blot dry. For old stains, you may need professional treatment. True Cleaning Experts has specialized equipment for permanent odor removal.

Mix equal parts white vinegar and water in a spray bottle. Spray generously, let sit 15 minutes, scrub with a non-abrasive sponge, rinse thoroughly. For tough buildup, use a razor blade at 45-degree angle. Regular maintenance prevents heavy buildup.

Focus on daily habits: make beds, wipe kitchen counters after use, sweep high-traffic areas, and do dishes daily. Weekly tasks: vacuum main areas, clean bathroom mirrors, and tackle one deep-cleaning task. This maintains your professional clean longer.

We accept all major credit cards, debit cards, checks, and cash. Online payments are processed securely through our booking system. Recurring customers can set up automatic billing for convenience.

No deposit required for most services! Payment is due upon completion. For large commercial jobs or first-time customers for extensive services, we may request partial payment in advance.

Yes! We provide detailed invoices and receipts for all services. These can be used for employer reimbursement, tax deductions (if using a home office), or FSA/HSA qualification in some cases. Contact us for specific documentation needs.

Yes! Gift cards are available in any amount and make perfect gifts for new parents, busy professionals, or anyone who deserves a break. Contact us at 832-925-3800 to purchase gift cards.